Thank you for choosing InterSAT Communication Services FZCO as your preferred satellite solutions provider. InterSAT has invested heavily in state-of-the-art satellite technology and continuous training of its technical support team.
This investment has enhanced our leading position in providing satellite solutions to corporations, governments and humanitarian agencies in over 46 African countries.
As our customer, you can be assured of our unrivaled technical support 24x7x365. At the InterSAT Network Operations Centre, our intelligent network monitors all customers and alerts the engineers of any problem that the customer may be experiencing. This allows us to proactively manage the customers before they call the support centre.
The Customer Support Escalation Matrix is followed in the order below.
| TIME FRAME | ESCALATION LEVEL | DESIGNATION | CONTACT |
|---|---|---|---|
| IMMEDIATE | L1 Support | Customer Support Technical Team |
Direct: +254 730 100 100 / +254 730 100 000 Cell: +254 720 621 621 E-mail: support@intersat.ae WhatsApp: +254 720 621 621 Microsoft Teams: intersatsupport Contact for South Sudan Tel: +211 927 309 309 Tel: +211 924 446 899 |
Resolution time frames are relayed back to the customer after diagnosis of the problem. Escalation to Level two Support is done if the time frame exceeds two hours when further consultation is required.
Our team will be in touch and update on fault resolution time. If resolution updates are NOT relayed within 60 minutes from time of initial contact with support, escalation is done to the NOC Manager.
| TIME FRAME | ESCALATION LEVEL | DESIGNATION | CONTACT |
|---|---|---|---|
| 2-3 Hours | L2 Support | NOC Manager | Anthony Gathitu Office: +254 730 100 107 Cell: +254 722 843356 |
| After 12 Hours | L3 Support | CTO | Subrata Roy Office: +254 730 100 105 Cell: +254 733 500065 |
Satellite connectivity has been a game-changer in Africa, providing a reliable and affordable means of communication across the continent. Africa is a vast continent with diverse landscapes and paces of development, making it challenging to deploy traditional communication infrastructure such as fiber optics. Satellite technology has enabled Africa to overcome these challenges and provide connectivity to remote areas that were previously underserved.
One of the main benefits of satellite connectivity is that it provides coverage across vast distances, which is particularly crucial in Africa, where countries are scattered across the continent. Satellite connectivity has enabled Africa to bridge the digital divide and provide internet access to areas that were previously unreachable. This has had a significant impact on economic development, education, and healthcare, among other sectors.
Satellite technology has also enabled Africa to build its communication infrastructure, which is essential for economic growth and development. It has allowed for the deployment of communication services such as voice, data, and video, making it possible for businesses to connect with customers and suppliers across the continent. This connectivity has been particularly beneficial in promoting trade and investment, as businesses can now access markets that were previously out of reach.
Satellites are being used to bring the internet to remote and underserved areas of the world. This has enormous implications, especially for education and economic development.
Satellites are incredibly versatile tools that have revolutionized the way we live and work.
